Service and Support

Leonardo Service and Support: There for You When You Need It Most

Disasters and other mission-critical events happen in an instant, and you rely on your LMR system to protect you and those in need. You simply can't afford poor audio quality, breaks in connectivity or downtime.

At Leonardo, we offer LMR system service and support when you need it most. Twenty-four hours a day. Seven days a week.

(If you are in need of technical support, let us know by submitting this form.)

At Leonardo, we are committed to your mission and make it our mission to ensure that your systems continue to work reliably by offering the following services:

Project Services

  • Project management
  • System engineering
  • Site survey
  • Site and tower works
  • Ancillary equipment supply
  • Factory system staging
  • Acceptance testing: FAT, SAT, CAT
  • Installation: infrastructure, lines and antenna
  • Commissioning and optimization
  • Frequency and site acquisition
  • Training design and delivery
  • User terminal
  • Installation, programming and instruction

Preventative Maintenance Services

  • Annual system health check
  • Technical training refresher
  • Site survey
  • Analysis, planning and optimization
  • Network analysis

System Support Services

  • Extended warranty
  • Software updates with upgrade service
  • Priority help desk support
  • Remote system monitoring and diagnostics
  • Network operation and managed services
  • Disaster recovery support
  • Dispatched services with emergency on-site support
  • Decommissioning and recycling

Responsive and Reliable Service

LMR connectivity is often a 24/7 job where a mission-critical event can happen at any time. That's why our expert technical support is always available when you need it – 365 days of the year.

At Leonardo, we take our role in helping to keep your community safe seriously. No matter the situation or source of the problem with our LMR systems, we provide a quick and complete resolution – even if it's on our dime.

When you call our team for LMR system support, you'll talk to someone right here in the United States – not overseas. And because we know that you rely on our solutions for your critical communications, we offer 24-hour support at our call center.

All aspects of our Americas LMR business – from system design to product troubleshooting – are supported at our facility in Greensboro, NC.

The Best Guarantee in the Industry

pom-guarantee-graphic 2

10-Year
Non-Obsolescence
Guarantee

5-Year
Parts and Labor
Warranty

Committed to
Interoperability and
Open Standards

Get the details

Looking for Tech Support?

Contact tech support